At Badusuker.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must provide proof of purchase.
- Return Window: You have 7 days from the date of receipt to request a return.
- Non-Returnable Items: Certain items cannot be returned, including personalized or custom-made products, and any items that have been worn, altered, or damaged by the customer.
2. Refunds
- Processing Your Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] to arrange an exchange.
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.
- If You Receive a Refund: The cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected].
6. Contact Information
For any questions or concerns regarding returns and refunds, please contact us:
Email: [email protected]
Phone: +84 975 975 035
Address: 554 Quang Trung, Ngô Mây, Phù Cát, Bình Định, Vietnam